When you upgraded powerchute, did you remove it completely and then reinstall? That is how i'd start and if we're still in the same spot, there might be a few other steps. The new UPS was installed before the old software 7.
We have refreshed approximately 15 UPS devices and have had this happen on 2 so far. The other 13 worked with no issues. I am looking for the models - what you gave me is the serial number. I am just wondering because the type of the UPS communications might matter when dealing with PowerChute so I need to verify what models they are so we need the communication type.
If the UPS is being detected it will show in the attached devise list. This will indicate if the issue is with the original system or the UPS. You should also check to be sure the hidclass. I'll defer to Bill P. I ran the USBDeview. It also has the three files hidclass. From the non working server it looks like the following. I do have three files hidclass.
I also tried upgrading the PowerChute software to the latest version 9. I ran the utility pnputil. Hi Angela, have you had a chance to talk to Bill about any possible suggestions to get this working? Bill is doing a training right now but he did say he was looking into it and waiting for someone to get back to him to verify before he gave you any instructions.
So for some reason the server just doesn't detect the UPS and install the necessary driver. I was looking at this again and thinking it was maybe because the server doesn't have legacy USB 1. So I've test each component successfully.
As a matter of interest have you tried swapping a unit from a system that works with a unit from a system that does not work? I understand that you tested with WinXP and units that don't work with the Win Servers do work but it would be nice to know if the issue definitely stays with those 2 servers and not the UPS while attached to Win Also, what is the firmware revision of a UPS that does work with Win and what is the firmware of the 2 units that do not work? I experienced the same issue you described and I used the utility above to uninstall the previous instances of APC devices as well as all usb drives that were no longer in use on the server- ie; flash drives and old USB drives.
The server detected the APC connected via usb and installed the correct driver from Windows update. I do not know what firmware is installed on the UPS yet it's in an awkward location but I should be able to find out later.
I've tried the USBDeview utility and nothing is showing up on this. I've tried several USB ports on the back of the machine with the same result. There are other USB devices plugged into the machine and these are working so I do no suspect the ports. There is no driapcups. I have the three files hidclass. Choose a location. StruxureWare for Data Centers. Getting Started. Universal Transfer Switch. Mobile Power Packs.
Design Portal.Visit the Global Website or select your region below. Its advanced functionality provides configurable settings for managing automatic shutdown, scheduled shutdowns and restarts, power statuses, runtime management, self-testing, event logging, event history, event notification, alarms, self-tests, and more.
This software helps protect your data, computer system, components, and peripherals. This software allows users to acquire information on energy consumption and energy cost details and supports email notification to inform users of power events.
In the event of power loss, the software automatically saves files, shuts down computers, and enters OS hibernation in a safe, intelligent, and orderly manner.
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If so, something is wrong with your UPS either physical or settings. Is this a new UPS? I am not familiar with your model but some have ports on the back of the UPS that only provide surge protection and not battery backup.The CyberPower Product FAQs offer straightforward knowledge, from explanations about product installation to details about how to configure your power management software.
Back-UPS is detected as an ""Unknown Device"" in Device Manger
Browse our Product FAQs by topic categories or search by keywords. Obtain the answers to common questions about UPS systems, PDUs, surge protectors, power inverters, mobile batteries, and cables. Thank you for submitting your information. A CyberPower representative will get in contact with you shortly. Click the X to close this window. An error has occurred while you were attempting to submit this form - please try again. If you are submitting a technical support ticket, please check the Date or Purchase.
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They will provide electricity to non-medical equipment just as they would with connected medical equipment. Our medical grade surge protector and power strip are designed and certified to meet UL requirements for use within patient care vicinities for non-critical care equipment. They have not been designed or certified for use with life support or other critical care equipment and should not be used for that purpose.
Laser printers use a very high amount of power and can easily overload your UPS. Overloads of this type can damage your UPS. As such we ask that you do not plug laser printers in to the battery backed outlets of the UPS. CyberPower will repair or replace properly connected equipment, under certain terms and conditions, if it is damaged by a power surge. Shared amperage means multiple ports share the amperage available. Example: If multiple devices are charging at once, each device shares the charging power and can get up to 2.
This feature cuts power to connected equipment when the surge protector can no longer provide protection — keeping your electronics safe. All rights reserved. FAQs The CyberPower Product FAQs offer straightforward knowledge, from explanations about product installation to details about how to configure your power management software.
Need Help? About You First Name:. Last Name:. Email Address:.
Date of Purchase:. Serial Number:.
UPS Not detected in Device Manager | Smart-UPS & Symmetra LX / RM
Connected Equipment Surge only outlets :. Connected Equipment:. Something went wrong. No, you can only install one version or the other.
One CyberPower Surge Protector, one user manual. Still can't find what you're looking for?If you are using serial communications, check a that you are using the serial cable that came with the UPS and b that it connects the serial port on the UPS to the serial port on your computer.
Please refer to the table below. If the system is still unable to communicate, proceed to the next step. Make sure that PowerChute Business Edition is configured to use the correct communication port. The communication port is no longer configurable within the Agent in v9. From Device Manager select Batteries. Knowledge Base article FA discusses how to switch drivers. If either HID or this driver does not display, proceed with the steps below.
Consult your computer documentation for details on how to enable the USB Port. If your installation includes a USB hub a device that multiplies the number of USB ports availableand the UPS is plugged into it, check that the hub is receiving power.
If an upstream device is not communicating, any device downstream possibly may not communicate either. Remove the device that is not communicating and see if that has any effect. Using a freeware utility such as USBDeview. Additional Windows Troubleshooting Information 1.
Once you have followed the steps outlined in the Troubleshooting sections above, stop and restart the PowerChute Business Edition Agent. Troubleshooting Communications on Linux Serial Comm: 1. Make sure that the serial cable that came with the UPS is connected from the serial port on the UPS to the serial port on your computer.
Stop and start the PowerChute Agent.Cyber Power ups battery backup model cp585lcd continuous double beeping repair fix
If the command is not present in the OS contact the OS provider support for assistance. Was this helpful? What can we do to improve the information?
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UPS Type. UPS Model.Welcome to LinuxQuestions. You are currently viewing LQ as a guest. By joining our community you will have the ability to post topics, receive our newsletter, use the advanced search, subscribe to threads and access many other special features.
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For more advanced trainees it can be a desktop reference, and a collection of the base knowledge needed to proceed with system and network administration. This book contains many real life examples derived from the author's experience as a Linux system and network administrator, trainer and consultant.
They hope these examples will help you to get a better understanding of the Linux system and that you feel encouraged to try out things on your own. Click Here to receive this Complete Guide absolutely free. As far as I can tell everything is configured correctly -- the system recognizes the UPS and can talk to it, and when I start upsd everything is fine at first.
Unfortunately, a few seconds after upsd starts, my syslog is flooded with time out errors every 2 seconds. Here is what happens after I start upsd: Code:. Still haven't been able to fix this problem or make any progress We just bought a Cyber Power C. But this model runs for less than a day, and then the driver hangs. We have to restart the nut driver. Looking at the changelog for the proprietary software that comes with the unit, there were a lot of changes to try and work around what looks like hardware braindamage.
Find More Posts by CustomDesigned. Tags upsusb Thread Tools. BB code is On. Smilies are On. All times are GMT The time now is AM. Open Source Consulting Domain Registration.The CyberPower Product FAQs offer straightforward knowledge, from explanations about product installation to details about how to configure your power management software.
Browse our Product FAQs by topic categories or search by keywords. Obtain the answers to common questions about UPS systems, PDUs, surge protectors, power inverters, mobile batteries, and cables.
Thank you for submitting your information. A CyberPower representative will get in contact with you shortly. Click the X to close this window. An error has occurred while you were attempting to submit this form - please try again. If you are submitting a technical support ticket, please check the Date or Purchase.
For additional information, please contact our technical support team. All rights reserved. FAQs The CyberPower Product FAQs offer straightforward knowledge, from explanations about product installation to details about how to configure your power management software. Need Help? About You First Name:. Last Name:. Email Address:. Date of Purchase:. Serial Number:. Connected Equipment Surge only outlets :. Connected Equipment:. Something went wrong.
Please contact our Tech Support department with installation, troubleshooting, or general product questions. Was this Helpful?
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